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0418 780 212

Victory Limousines – Privacy Policy

Last Updated: 12/12/2025

Victory Limousines (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of all personal information we collect. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or interact with our services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Details

  • Full name

  • Email address

  • Phone number

  • Residential or business address

  • Date of travel, pick-up and drop-off locations

  • Identification details required for certain bookings (e.g., corporate accounts)

1.2 Payment Information

  • Credit card details (stored securely via a PCI-DSS compliant payment processor)

  • Billing address

  • Transaction history

We do not store raw or unencrypted credit card numbers on our own systems.

1.3 Booking & Service Information

  • Trip dates and times

  • Booking preferences

  • Notes provided for service delivery

  • Feedback or enquiries

1.4 Website Usage Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Operating system

  • Pages viewed

  • Time spent on the site

  • Cookies or tracking pixels (see section 10)

2. How We Collect Your Information

We collect information when:

  • You make a booking online or over the phone

  • You request a quote

  • You communicate with us via email, SMS, or online forms

  • You provide payment details for current or future services

  • You use our website or interact with our social media accounts

  • Corporate accounts supply client passenger lists for approved transport services

3. How We Use Your Information

We may use your information for the following purposes:

  • To manage and complete bookings

  • To process payments

  • To store credit card details for future authorised transactions

  • To provide customer support

  • To improve our website and service offering

  • To send booking confirmations, updates, and receipts

  • To contact you regarding service issues, delays, or changes

  • To meet legal, regulatory, or insurance requirements

4. Credit Card Storage & Security

Victory Limousines may securely store your credit card details for future bookings or authorised charges, including waiting time, tolls, after-hours fees, or no-show charges when applicable.

We ensure your payment data is protected by:

  • PCI-DSS compliant payment gateways

  • Encryption of sensitive information

  • Restricted access to authorised personnel only

  • Secure transmission of payment data

You may request removal of your stored card information at any time by contacting us.

5. Disclosure of Personal Information

We do not sell or rent your personal information.
We may share your information with:

5.1 Service Providers

  • Payment processors (e.g., Stripe, Square, Tyro, NAB Transact)

  • IT and website hosting providers

  • Booking or dispatch software providers

  • Email and SMS communication platforms

5.2 Drivers and Personnel

Drivers receive only the information necessary to complete your job, such as:

  • Name

  • Pick-up details

  • Special instructions

5.3 Legal Requirements

We may disclose information:

  • If required by law

  • To comply with regulatory or insurance obligations

  • To protect our rights or investigate suspected fraud

6. Data Storage & Retention

We retain information only for as long as necessary for business, tax, legal, or accounting purposes.

Typical retention periods:

  • Booking records: 7 years

  • Credit card details: until the customer requests deletion or no longer uses ongoing services

  • Website logs: 12 months (or as required for security monitoring)

All data is stored securely using industry best practices.

7. Access to and Correction of Personal Information

You have the right to:

  • Request access to personal information we hold about you

  • Request corrections if information is inaccurate or outdated

  • Request deletion of stored credit card details

Requests can be made via email at book@victorylimousines.com.au

We will respond within a reasonable timeframe.

8. Security of Your Information

We take reasonable steps to protect all information we hold from:

  • Misuse or loss

  • Unauthorised access

  • Disclosure

  • Modification

This includes the use of:

  • Encrypted storage

  • Firewalls

  • Access control

  • Secure payment processors

  • Regular system audits

However, please note that no online transmission can be guaranteed 100% secure.

9. Marketing Communications

We may send you:

  • Booking confirmations

  • Service updates

  • Special offers or promotions

  • Customer satisfaction surveys

You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

10. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience

  • Remember your preferences

  • Analyse website performance

  • Support security features

You may disable cookies in your browser settings, but some website functions may not work correctly.

11. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the content or privacy practices of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on our website with the updated date at the top of the page.

13. Contact Us

For questions, concerns, or privacy requests, please contact:

Victory Limousines
Email: book@victorylimousines.com.au
Phone: 0418 780 212
Website: victorylimousines.com.au